We want you to be completely satisfied with your Cape Town Originals purchase. If your item arrives damaged, defective or incorrect, please contact us as soon as possible after delivery.
Damaged or incorrect items
If your order arrives damaged, defective or incorrect, please contact us promptly with your order details and photographs of the item and packaging so that we can assess the problem and assist you.
Refunds
Once an approved return has been received and inspected, we will advise you of the outcome. Approved refunds will be processed using the appropriate payment method. Shipping or return costs will be handled in accordance with applicable South African law.
Contact us
For questions about a return or refund, please contact Cape Town Originals at info@capetownoriginals.co.za